Frequently Asked Questions

Egyspas has recently introduced the the Q&A tool. now you can submit questions on various aspects of Egyspas.

It’s Acrylic ---the most suitable material for spa making for the factors of temperature and pressure. Acrylic can bear 180 degree and 2 tons weight pressure. We have offered 7 kinds colors of Acrylic for you to choose from and they are available on the web pages.

Firstly, it has been made test strictly before delivery, only passes the test or the test outcome is ok or achieve the industry standard then can make delivery. For details please refer to the user’s manual, it can provide you the full understanding and each step’s operation method.

Water heater will heat water automatically when the water’s temperature detects the heat below 5 degree and will stop automatically when temperature reaches 40 degrees. You can turn off the heater when the temperature reaches what you need, for instance, 18 degree or 20 degree.

The full name of FRP is Fiberglass-Reinforced plastics. It’s an optional part of Spa which is normally made of fiber and resin. For Acrylic is crispy, it needs reinforced by something and the FRP is the best choice for this purpose.

All our hot tubs are built with ozone machine. It is not necessary to change water often, because our Outdoor Spa is equipped with a device that can filter the water with ozone sterilization function and has an automatic recycle function to filter and clean the water.

Insulation often refers to warm-keeping materials. We adopt insulation materials to prevent the passage of heat or sound into or out of the spa by keeping warm better or as not to diffuse heat easily.

Depending on usage and type of sanitizing system, a spa or hot tub with well-maintained water, which is treated with non-chlorine shock, should be drained and refilled every two to four months. This is necessary because of the amount of total dissolved solids becomes excessive, making it difficult to maintain sanitizer effectiveness and water balance.

Depending upon bather load, it is generally a good practice to rinse your filter cartridge every other week with fresh water from a garden hose to dislodge hair and other foreign matter. Every 3 to 4 months, and with each water change, your filter cartridge should be soaked in a filter-cleaning compound designed for this purpose. We recommend the rotation method: have two filters on hand, one in the spa and a clean, dry spare. Remove the dirty filter and rinse thoroughly, being careful to spray between the pleats. Soak the filter in a 5-gallon bucket of cleaning solution, overnight or according to the instructions on the package. You can now install your clean spare while the dirty one is soaking. After soaking, rinse again and set aside to dry completely. With this method, your filters will last much longer, and you will never have to wait to use your spa.

No. Automotive waxes are designed for car finishes, and will not generally hold up in hot water conditions. Use a product designed specifically for acrylic or thermoplastic spas.

Leaks can be hard to find, but a common cause is pump seals. Look for water under your pump. Also check around your heater, pressure switch and all interior plumbing, unions, and connections. If visual inspection does not isolate the leak, you can try adding some food dye to the water. Another method is to allow the spa to sit until the water level stabilizes. There is a good chance that you will find the leak at that level. Yet another method is to fill the spa to correct level, and then run it for a full day, marking the reduced water level with a crayon. Then refill, and allow it to sit for a full day with nothing running. If the water drops the same amount in both tests, this tells you that you likely have a shell leak (which includes jet fittings and/or other connections to the shell.) If it dropped more when pumps were running, it is more likely a seal or plumbing leak. Use of a quality leak sealer can save you some repair money. Although not always a permanent fix, they can be effective on many leaks, with the exception being bad pump seals, which will need to be replaced.

A common cause is a jammed or broken impeller, or the bearings may have seized. If the motor shaft can be rotated by hand, then the problem may be a dirty pump switch, defective starter capacitor, burnt motor windings or other electrical problem with the motor.

First, check your filter. Dirty or clogged filters are one of the most common causes of heating problems. Try to operate the spa with no filter in (you may need to push the reset button on your spa pack). If everything works correctly at this point, then the filter was your problem. Next, check the heater indicator light. If it is not glowing, then you are likely not getting power to the heater. You could have a defective or stuck thermostat, high limit switch (check by pushing reset button), pressure switch, or flow switch. If none of these components is the culprit, it may be a bad relay or contactor. If the light is on, but water is not circulating, the heater will not work. If the indicator is on, and water is circulating, then you most likely have a defective heater element.

Our hot tubs are assembled in two of the factories in China to the highest quality standards and using only top class materials. Our spas also incorporate American Aristech Acrylic shells and USA Balboa Motor System. For your peace of mind, all our hot tubs are covered by comprehensive warranty packages.

Yes, they can all work indoors or outdoors. However, you’ll need to consider a number of issues if you’re planning to install your spa indoors, such as ventilation, waterproof flooring and drainage. Please contact us for advice before placing your order.

If your chosen hot tub is in stock, we can deliver it in one or two weeks. If it isn’t in stock, delivery will take 10 to 12 weeks.

Hot tubs don’t need a permanent water supply. They’re filled and drained using a hose pipe so you shouldn’t need to install any additional plumbing at your home.

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